Collections Specialist

Overview

As a Collections Specialist in DWF’s Recoveries team in Leeds, you manage pre-legal debt cases, using negotiation and communication to maximise recoveries. You’ll work in a fast-paced, target-driven environment and collaborate with senior teammates to support clients through the recovery process. The role blends client-facing discussions with problem-solving to achieve sustainable payment solutions. This is a hybrid role with in-office and remote days, offering clear progression in a professional, inclusive setting.

Pay / Benefits

• hybrid role: 3 days in office, 2 days remote
• clear progression opportunities
• inclusive work environment
• adjustments/support for candidates

Responsibilities

• Manage a caseload of pre-legal debt recovery matters to maximise client outcomes.
• Conduct inbound/outbound collections via calls, email, and written correspondence.
• Negotiate payment solutions that are appropriate and sustainable per client requirements.
• Work in a high-volume, performance-driven environment with attention to detail.
• Prioritise workload to meet deadlines and recovery targets.
• Build knowledge of collections processes, compliance, and negotiation techniques through training.

Key requirements

• Excellent communication (written and verbal).
• Previous customer service experience.
• Confident handling challenging conversations.
• Computer literate, including Microsoft Office.
• Ability to prioritise and manage multiple tasks.
• Good attention to detail.
• Ability to work to targets and deadlines.
• Strong teamwork and resilience with a results-driven mindset.

• excellent communication
• resilience
• teamwork
• ability to handle challenging conversations
• Microsoft Office

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