Change Delivery Manager

Overview

In this role you will lead end-to-end business change delivery for a well-established Insurance business, turning strategy into action. You will work across cross-functional teams, including international colleagues, to shape new ways of working and improve delivery performance. You’ll engage stakeholders and technical leads to drive initiatives from scope to completion, balancing time, cost and quality. This position offers strategic influence with hands-on delivery to create meaningful business impact.

Responsibilities

• Lead end-to-end delivery across business change projects
• Drive business change across technology-focused projects
• Plan, track, report and manage change activities for senior management
• Collaborate with cross-functional teams to meet scope, time, cost and quality
• Support stakeholders, platform owners and technical leads to deliver priorities
• Identify and manage risks, budgets, forecasts and overall project performance
• Build strong internal and external relationships to support delivery

Key requirements

• Experience scoping, planning and delivering business change projects in Insurance, Financial Services or Contact Centre environments
• Proven track record delivering change in technology-focused settings
• Understanding of organisational structures, operating models and ways of working
• Experience across technical, financial, operational and people-related areas
• Experience with budgets, forecasting and cost control
• Experience leading across multiple teams and managing diverse stakeholders
• Confidence to challenge the status quo and drive improvement

• stakeholder management
• leadership
• cross-functional collaboration
• problem-solving
• communication
• change delivery in technology-focused environments

…