Overview
As Commercial Manager, you will grow and protect the landfill division’s customer base by securing key accounts and developing a robust pipeline. You will work with cross-functional teams to deliver value through commercial strategies, and support national operations across private and public sectors. You’ll balance customer service excellence with financial performance, while exploring service improvements and ensuring regulatory compliance. This role offers remote working with regional travel, contributing to a mission of sustainable waste management at scale.
Pay / Benefits
- car or allowance
- generous pension scheme
- retail and leisure discounts
- holiday and travel discounts
- life cover
Responsibilities
- Prospect and secure new leads, grow the customer base, and build a pipeline aligned with the division’s plan
- Manage and develop existing customers to maximise account value and profitability
- Collaborate with the Commercial Team to craft and deploy commercial and marketing strategies to attract/retain customers
- Contribute to annual budgeting for applicable business units
- Deliver high-quality customer service and resolve contract/commercial escalations promptly
- Partner with Site Managers and the Divisional SLT to identify and deliver new services or improve existing ones for greater efficiency
- Perform reasonable, job-related tasks as required
- Ensure compliance with industry regulators (Environment Agency and HMRC) as a core capability
Key requirements
- Degree level or equivalent in Environmental, Sales, Marketing, Commercial Management or similar
- Experience in sales, project management, customer account management, or technical management
- Track record of meeting SLAs and KPIs including service delivery and financial performance
- Knowledge of the UK waste management sector
- Ability to travel across the UK, with occasional overnight stays
- customer-focused
- relationship management
- cross-functional collaboration
- sales
- project management
- customer account management
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