Service Engineer UK

Overview

As a Support Engineer at JULABO you will be the frontline technical liaison for clients, combining onsite and office work to install, commission, and maintain temperature control equipment. You will train operators, diagnose faults, and advise on applications and automation, helping customers achieve reliable operation. The role blends field service with sales collaboration to identify leads and ensure equipment remains fit-for-purpose. You’ll be part of a customer‑focused team that aims to deliver high-quality service across diverse industries.

Responsibilities

• installation and commissioning at client sites
• operator training and application support including automation/controls
• onsite preventative maintenance, calibration, and service
• technical fault diagnosis and advisory support to customers
• part numbers/pricing queries via phone and email
• modification and upgrades of JULABO equipment
• preparing method statements and risk assessments for workshops and onsite visits
• ensuring demo units are operational and assisting with loading/unloading
• following up sales leads related to support services and repairs
• identifying potential leads at sites and briefing sales for follow-up

Key requirements

• qualification and experience in maintenance, support and installation of sophisticated electro-mechanical systems
• background in temperature control, heat transfer and refrigeration (useful)
• ability to learn
• strong communication skills
• knowledge of PLC and other computer interfaces
• office IT systems proficiency (Word, email)
• willingness to travel and stay overnight

• great communication skills
• interpersonal skills
• flexibility
• PLC and other computer interfaces
• electro-mechanical maintenance
• temperature control systems

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