Sportsbook Operations Senior Manager | Gibraltar

Overview

In this hands-on role, you will own the operational engine behind the sportsbook supplier ecosystem, ensuring reliability, responsiveness and scalability as the business grows. You will partner with cross-functional teams to implement governance, performance reviews and incident management, driving data-informed improvements. The position sits at the core of Gibraltar operations, bridging internal teams and external suppliers to optimise pricing, trading and data flows. This is a dynamic, fast-moving environment where you shape governance and operational processes with a hands-on focus and impact.

Responsibilities

• Own relationships with sportsbook suppliers across pricing, trading and data
• Build governance frameworks, QBR cadences, performance reviews and action tracking
• Lead supplier incident management end-to-end, ensuring rapid resolution and recurrence prevention
• Hold third-party suppliers accountable for performance, quality and delivery
• Improve processes behind event booking, supplier selection and day-to-day trading operations
• Use data and reporting to identify supplier trends and opportunities for operational improvement
• Support Gibraltar-based executives as the team grows
• Provide clear updates to senior stakeholders on operations, incidents and supplier performance

Key requirements

• 5+ years’ experience in sportsbook operations, trading or sportsbook management
• Strong sportsbook industry knowledge and ecosystem understanding
• Track record managing operational relationships with third-party sportsbook suppliers or partners
• Experience building or improving governance frameworks, QBRs, reporting structures or supplier performance processes
• Strong analytical and process-improvement mindset
• Comfortable using AI tools to enhance reporting and efficiency
• People leadership experience is a plus but not essential
• Comfortable with ambiguity and able to build structure where none exists
• Genuine passion for sport and sports betting

• analytical
• process-minded
• adaptability with ambiguity
• governance frameworks
• QBRs and reporting structures
• data reporting and analysis

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