Operations Manager – Commercial Property Adjusting

Overview

As Operations Manager for Commercial Property Adjusting in London & South East, you lead a high-performing team of commercial loss adjusters, ensuring top-tier service, technical quality, and strong client outcomes. You’ll develop your people, manage financial targets, and uphold Sedgwick’s compliance standards, including the Consumer Duty Act. You’ll collaborate with insurer clients, brokers, and internal partners to drive professional, fair, and efficient claims handling. This role blends leadership with strategic impact in a hybrid-working environment.

Pay / Benefits

• competitive salary
• company vehicle or cash allowance
• SIPP pension
• 25 days holiday + bank holidays
• flexible/hybrid working
• private healthcare

Responsibilities

• Lead and mentor a technical team across London & South East
• Drive performance, manage financial targets, and ensure regulatory compliance
• Oversee claims handling with focus on service delivery and quality
• Build trusted relationships with insurer clients, brokers, and internal partners
• Maintain accurate electronic files and leverage IT tools for claims management
• Promote fair outcomes and professional standards in all client interactions
• Coach and conduct performance discussions to support development

Key requirements

• Experience handling commercial property insurance claims
• Proven people-management and leadership skills
• Excellent written and verbal communication abilities
• Strong IT capability and proficient in maintaining high-quality electronic files
• Ability to prioritise, manage deadlines, and work under pressure
• Strong collaboration and relationship-building skills
• Experience coaching and conducting performance discussions
• Understanding of regulatory expectations, including Consumer Duty Act
• Commercial awareness of how team performance affects financial outcomes

• leadership
• communication
• collaboration
• coaching
• IT capability
• electronic filing/claims systems

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