General Manager, FSP Operations

Overview

In this role you lead a strategic FSP account, driving operational excellence and financial performance. You will manage a global, matrixed team and strengthen executive-client relationships to grow the partnership. You’ll steer resource planning, quality and delivery, and identify opportunities to expand services. This is a high-impact, customer-facing leadership role shaping how Parexel scales its FSP capabilities.

Pay / Benefits

• Health, Vision & Dental Insurance
• Tuition Reimbursement
• Vacation/Holiday/Sick Time
• 401(k) with Company match
• Pet Insurance
• Flexible Spending & Health Savings Accounts

Responsibilities

• Strategize and oversee account-level delivery including teams, resources, quality, and efficiency
• Develop and execute resourcing plans and ensure high-quality deliverables across the FSP portfolio
• Drive budgets, costs, and revenue opportunities to optimize margins
• Lead and develop a skilled team with coaching, training, and performance management
• Establish and monitor KPIs, analyze performance, and support data-driven decisions
• Serve as primary contact for the FSP client, align with governance meetings and stakeholders
• Identify and pursue new business within existing FSP accounts and support RFP responses
• Provide strategic direction to functional leads to maintain profitability targets
• Collaborate with Commercial Leads and FSP Consultants to drive account growth
• Maintain alignment with Parexel capabilities and customer satisfaction

Key requirements

• 10+ years of leadership experience in CROs, pharmaceutical/biotech or FSP environments
• Experience leading large, matrixed, geographically dispersed teams
• Proven success managing strategic customer relationships at senior/executive levels
• Strong financial acumen including budgeting, forecasting and profitability management
• Experience driving operational performance across complex portfolios or programs
• Experience supporting business development activities and client presentations
• Excellent communication, negotiation, influencing, and decision-making skills
• Bachelor’s degree in Life Sciences, Pharmacy, Nursing, Healthcare, or related field or equivalent
• Preferred: MBA, MS, PharmD, PhD or equivalent; extensive FSP leadership experience

• Strategic leadership
• Stakeholder management
• Negotiation and influencing
• CTMS
• EDC
• EDMS

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