Quality Analyst

Overview

As a Quality Analyst in the CEO Office, you drive continuous improvement across service delivery, customer experience and account quality. You collaborate with service, account management and cross-functional teams to implement standards, assess performance, and advance quality initiatives. You will manage internal agreements, audits and certification-related activities while supporting strategic planning. This role offers exposure to transformation projects within a global IT services group and a chance to shape service excellence in UKI. You will work in a collaborative, improvement-focused environment.

Pay / Benefits

• Pension Scheme – contributions matched up to 10%
• Private medical cover
• Income Protection
• Life Assurance
• 25 days paid leave + National Holidays
• Flex benefits program

Responsibilities

• Analyze operational data (customer feedback, KPIs, issues) to identify improvement opportunities in practices and services
• Lead and facilitate improvement initiatives to enhance service delivery, customer experience and efficiency using Continuous Service Improvement processes
• Collaborate with service and account management to drive quality initiatives through direct relationships
• Apply Atos standards, methods and tools effectively
• Produce high-quality documentation using required standards and tools
• Investigate issues independently or in teams and propose actionable solutions
• Consult with specialists (software development, service support, process areas) when directed
• Support management in developing departmental and organizational strategic plans

Key requirements

• Strong communication and interpersonal skills
• Ability to influence and negotiate
• Tenacity to overcome obstacles
• Excel with pivot
• Audit or ISO certification experience
• Experience in Quality / Service Delivery / Project Management

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