Customer Success Manager, Civil Government

Overview

In this role you will nurture and expand relationships with public sector customers across Europe, the Middle East, and Africa, ensuring Planet’s imagery and geospatial solutions deliver measurable value. You’ll collaborate with cross-functional teams to align on long-term account strategies and demonstrate ROI through structured plans and QBRs. The position blends government stakeholder navigation with technical insight to drive adoption and impact. Join a mission-driven, globally distributed team focused on solving real-world challenges with Earth observation data.

Pay / Benefits

• Paid time off including vacation and holidays
• Employee Wellness Program
• Home Office Reimbursement
• Monthly phone and Internet Reimbursement
• Tuition Reimbursement and LinkedIn Learning
• Equity

Responsibilities

• Own gross and net retention across your book of business to ensure long-term health and growth
• Collaborate with Account Executives to develop unified, data-driven account strategies
• Proactively map long-term account trajectories to identify risks and expansion opportunities
• Co-create success plans and QBRs to quantify business impact and ROI
• Build and navigate complex stakeholder networks, empowering internal champions with needed data
• Lead cross-functional teams through critical milestones to ensure alignment and execution
• Navigate high-stakes customer situations with composure and sound judgment

Key requirements

• 4+ years in Customer Success, account management, or similar role, preferably with government focus
• Bachelor’s degree in a relevant field
• Good working knowledge of remote sensing, GIS, or geospatial imagery products
• Experience collaborating with sales and understanding commercial business models
• Consultative partner capable of balancing customer requests with strategic/financial goals
• Strong ability to read room and tailor communication to technical or executive audiences
• Excellent verbal and written English and Russian communication skills
• Willingness to travel to connect with customers and internal teams

• Strategic thinking
• Cross-cultural communication
• Adaptability
• CRM/CS tools (Salesforce, Gainsight, Zendesk)
• Geospatial data interpretation and workflow bridging to business value
• Public procurement and tender processes

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