Senior Pensions Administrator

Overview

In this role, you will manage complex pensions calculations for DB/DC schemes and supervise junior colleagues to ensure accurate, high-quality administration. You’ll support clients across retirements, transfers and deaths, driving process improvements and coordinating workload within a hybrid, multi-site team. You will apply pension legislation and WTW guidance to deliver reliable service and participate in project-based work to broaden client impact. This role offers exposure to a wide range of pensions projects and opportunities to mentor others.

Pay / Benefits

• 25 days annual leave + 1 extra day
• private healthcare
• life insurance
• group income protection
• hybrid working options
• defined contribution pension with 10% employer match

Responsibilities

• Process complex pensions calculations and queries across various case types (retirements, transfers, deaths)
• Check and guide junior colleagues to ensure first-time-right output and SLA achievement
• Act as escalation point for technical issues, non-standard cases, and member complaints
• Apply pension legislation/regulations and WTW guidance to day-to-day work
• Support Team Leader in meeting service levels and coordinating workload
• Coach and mentor juniors to develop team knowledge and capability
• Identify service improvements and drive process enhancements
• Assist in complex and project-based work as needed

Key requirements

• DB experience essential in pension administration
• Experience with retirements, transfers, deaths
• Knowledge of pensions legislation/regulations and applying changes
• DB manual calculations proficiency
• High attention to detail and ability to follow procedures
• Ability to manage high volumes with accuracy
• Excellent organisational and time management skills
• Strong written and verbal communication; proficient with Excel and Word
• Experience coaching/supervising less experienced colleagues
• Hybrid/multi-site team experience advantageous

• attention to detail
• communication
• coaching/mentoring
• Microsoft Excel
• Microsoft Word
• pensions legislation knowledge

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