Customer Success Manager – WE

Overview

As a Customer Success Manager at Bloomreach, you help top e-commerce brands maximize value from our CDP Pillar within the Engagement Pillar. You act as a trusted advisor, guiding clients toward data-driven decisions and aligning Bloomreach capabilities with their business goals. You work cross-functionally to ensure a win-win cooperative relationship and deliver ongoing value. This role offers the chance to shape how personalized, autonomous marketing drives growth for leading brands.

Pay / Benefits

• flexible working hours
• remote-friendly / virtual-first
• volunteering days
• education budget
• parental leave
• performance bonus

Responsibilities

• Build long-term client relationships
• Act as a trusted advisor and industry expert
• Guard and coordinate the Engagement Pillar for the client and Bloomreach
• Ensure the CDP Pillar delivers value throughout the cooperation
• Educate clients on best paths forward in their industry
• Align the CDP with the client’s goals and strategy
• Maintain a win-win cooperation for both sides

Key requirements

• 2–3 years of experience in B2B SaaS, preferably in online retail/e-commerce analytics or marketing
• Experience as Account Manager/CSM or similar role
• Strong understanding of business models and industry trends
• Knowledge of e-commerce and current marketing trends
• Experience leading teams and projects or running own business (B2B preferred)
• Familiarity with emerging sectors: online analytics, BI, performance marketing, product management, marketing automation, data science, A/B testing, personalization, campaign optimization, automation, CLV, email automation, reactivation, customer segmentation, attribution modelling, prediction
• Ability to apply analytical concepts to identify KPIs and decision-driving metrics
• Basic understanding of marketing cloud technology
• Independence, self-organization, and comfort navigating ambiguity
• Native English proficiency

• relationship-building
• strategic advisory
• fast learner with strong business acumen
• e-commerce analytics
• BI
• performance marketing

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