Technical Delivery Manager – Workday

Overview

In this role you lead and own a Workday platform within a large, complex environment, ensuring stability, security and ongoing development. You manage a team focused on delivery, support and administration, collaborating with HR and Technology stakeholders to deliver impactful enhancements that improve colleague experience. You balance leadership, service ownership and Workday expertise to drive platform health and continuous improvement.

Responsibilities

• Lead day-to-day operation, support and continuous improvement of the Workday platform
• Manage and develop the Workday delivery, support and administration team
• Oversee incident, request and service management to maintain high performance and user satisfaction
• Drive delivery of new functionality, enhancements and platform improvements
• Provide expert guidance on Workday best practices, configuration, security and governance
• Monitor tenant health and identify optimisation opportunities
• Partner with HR and Technology to understand requirements and deliver solutions
• Manage Workday releases, testing and change deployments
• Collaborate with third-party suppliers and internal teams to ensure successful delivery
• Champion continuous improvement across processes, systems and service delivery

Key requirements

• Strong experience with Workday in a lead/manager role or platform ownership
• Good understanding of Workday HCM and related modules
• Experience managing Workday security, access controls and governance
• Previous team leadership or people management experience
• Strong service management and operational support experience
• Experience delivering system enhancements, upgrades and roadmaps
• Knowledge of Agile, Scrum or similar delivery methodologies
• Excellent communication and stakeholder management skills
• Proactive approach to platform health, optimisation and continuous improvement

• communication skills
• stakeholder management
• problem-solving
• Workday
• Workday HCM
• Workday security and governance

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