Product Manager – Customer Onboarding

Overview

Join Teya to own the onboarding pathway for local businesses across Europe. You’ll address frictions in first-pass approvals and login drop-offs, driving activation and revenue metrics through cross-functional collaboration. This role blends product, data, and AI-enabled automation to ship fast and reliably at scale. You will shape the onboarding funnel and impact real-world businesses by improving efficiency and experience.

Pay / Benefits

• WellHub health and mental health support
• London or Porto office access
• Private Health and Life Insurance
• Pension Scheme
• 25 days annual leave + bank holidays
• opportunities to travel to Europe offices

Responsibilities

• Own the end-to-end onboarding journey from offer acceptance to activated merchant
• Improve first-pass approval rate by removing friction and reducing manual escalations
• Own the roadmap and funnel metrics, identify leaks, build business cases, and report impact
• Leverage AI tools and reusable automations to move faster and reduce drop-offs
• Collaborate with Risk, Engineering, Design and Sales across multiple markets

Key requirements

• 3–5 years of product experience, ideally in onboarding, activation or conversion-focused flows
• Experience building funnel dashboards in product analytics tools (e.g., Amplitude)
• Proven ability to own a funnel and move key metrics
• Ability to query data (SQL or self-serve tools) and translate into action
• Comfort working with cross-functional stakeholders and ambiguity
• Experience in payments/fintech or regulated environments is a strong signal but not required
• Familiarity with AI tooling (Claude, ChatGPT) and interest in building agentic workflows
• Commercial literacy and ability to link activation to revenue
• Willingness to work onsite in London or Porto

• Cross-functional collaboration
• Ambiguity tolerance
• Commercial mindset
• Amplitude (product analytics)
• SQL or self-serve data tools
• AI tooling (Claude, ChatGPT)

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