Trading Application Support

Overview

In this role, you will provide front-to-back production support for the CIT commodities platform, ensuring reliable pricing, risk management, and reporting processes. You will work on a global, in-house system on the London trading floor, partnering with traders, risk managers, and back-office teams to resolve issues and implement improvements. The position includes first-line support duties with a rotating on-call/early shift, demanding strong problem-solving and clear communication. This is a hands-on, cross-team role that shapes the stability of critical trading functions.

Responsibilities

• Monitor and configure the CIT platform to maintain front-to-back functionality
• Analyze and resolve production support issues (technical and functional)
• Answer queries from CIT personnel across traders, risk, and operations; communicate issues and changes
• Log incidents and coordinate with the Core Development Team for bug fixes and enhancements
• Participate in first-line support rota (early shift; overnight/weekend on-call) and contribute to release management

Key requirements

• Strong problem-solving and communication skills
• Ability to learn diverse product and process knowledge across teams
• Front-to-back process understanding
• Knowledge of commodities/PNL/pricing is a plus
• Intermediate SQL skills
• Python or other programming languages
• Windows infrastructure/servers expertise
• Scripting languages (PowerShell, etc.) and Windows environment familiarity

• Strong communication
• Problem-solving
• Cross-functional collaboration
• SQL
• Python
• PowerShell

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