Customer Success Manager – French Mid Market

Overview

In this role, you will manage a portfolio of Corporate & Enterprise accounts to maximize adoption and business value of Pigment. You’ll build trusted advisor relationships with executive sponsors, define success plans, and drive measurable outcomes. You will expand usage across departments, shoulder revenue responsibilities, and guide customers through implementations. The role blends commercial focus with strong product collaboration to scale adoption and value.

Pay / Benefits

• Competitive package
• Health insurance (Alan Blue) for you and your family
• Lunch vouchers (Swile card)
• Gym and wellness access (Egym Wellpass)
• Flexible working hours
• Annual offsite / office network in major cities

Responsibilities

• Develop and execute Success & Value Realisation plans and align stakeholders to deliver business outcomes
• Navigate multiple departments to expand Pigment use cases and business value
• Drive ARR, manage risk, and own renewals and expansion across portfolio
• Oversee customer implementations and achieve high adoption of the platform
• Deliver compelling presentations and recommend best practices and creative solutions
• Lead the Pigment community development through thought leadership, events, and best practices
• Collaborate with product team to deepen product expertise and influence roadmap

Key requirements

• Significant experience in customer success, account management, or similar in software/SaaS
• Proven track record with Corporate & Enterprise accounts in adoption, renewals, and expansion
• Experience with AI customer engagement strategies and automation platforms
• Strong commercial mindset with revenue ownership, renewals and expansion
• Curiosity for new technology adoption and working with best-in-class products
• Excellent analytical skills to interpret customer data and identify growth opportunities
• Outstanding communication and interpersonal skills across all levels
• Results-oriented, proactive, strategic problem-solver in a fast-paced environment
• Fluency in French and English
• Self-motivated and collaborative in cross-functional teams

• communication
• analytical thinking
• proactivity
• AI customer engagement strategies
• automation technologies and platforms
• SaaS best practices

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