TikTok Shop – Fashion Seller Growth Manager, FBT Logistics (Chinese Speaker)

Overview

In this role you will manage a portfolio of fashion merchants and drive FBT adoption and growth. You will build strong merchant relationships, understand their needs, and provide strategic guidance to navigate operations. You will support day-to-day FBT activities, from enquiries to inventory planning and billing, while identifying opportunities to onboard new fashion merchants. You’ll gather feedback and work with cross-functional teams to improve products and processes, contributing to a scalable, secure, and user-friendly e-Commerce ecosystem.

Responsibilities

• Manage a portfolio of fashion merchants and drive FBT adoption and growth
• Build strong relationships with merchants and provide strategic recommendations
• Support merchants with daily FBT operations, including inquiries, inventory planning, inbound shipments, billing, and issue resolution
• Identify opportunities to onboard new fashion merchants by presenting the FBT value proposition
• Gather merchant feedback and collaborate with cross-functional teams to improve products and processes

Key requirements

• Bachelor’s degree or equivalent qualifications demonstrating business/marketing understanding
• 3+ years in Account Management, Business Development, Sales, or related commercial role
• Experience working with e-Commerce merchants
• Data-driven with strong analytical skills; proficient with Excel or similar tools
• English + Chinese (written and spoken)
• Preferred: experience with e-Commerce merchants in Fashion, logistics, fulfilment, or marketplace operations

• Self-motivated
• Results-oriented
• Strong stakeholder management
• Excel or similar data tools
• Data-driven analysis
• Fluent English and Chinese communication

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