Treasury Client Service Specialist

Overview

In this role you support multinational clients with treasury, cash management and banking inquiries, delivering timely updates and a consistent client experience. You collaborate with cross-functional teams to coordinate activity across the enquiry lifecycle and deepen client relationships. You will help identify and implement service improvements to reduce friction and promote self-service usage. The role offers exposure to wholesale banking, risk considerations and ongoing development within a growing client service function. You will engage with clients in a dynamic, service‑driven environment that values conduct and collaboration.

Pay / Benefits

• Private healthcare for you and your family with annual health screen
• Competitive pension plan
• 20 days back-up childcare
• Flexible benefits with wellbeing and travel options
• Emotional wellbeing helpline and virtual GP services
• Charity payroll giving with employer match

Responsibilities

• Support clients with treasury, cash management and banking service enquiries with clear, timely updates
• Collaborate with Client Service, Sales, Product, Operations, Technical Support and Fulfilment to ensure a consistent client experience
• Coordinate internal activity through the enquiry lifecycle for accurate outcomes
• Develop client relationships by understanding each client’s business, priorities and operating model
• Identify opportunities to improve service delivery and promote self-service channels
• Contribute to client meetings and service reviews with insights for continuous improvement
• Adapt service approach to meet client needs and drive satisfaction
• Resolve issues professionally and escalate risks or delivery delays when needed
• Utilize product, operational and industry knowledge to support servicing and risk management

Key requirements

• Experience in a client service, client support or client-facing role
• Background in financial services, investment banking or other regulated environment
• Understanding of cash management, treasury products, payment processes and/or clearing systems
• Commitment to continuous improvement and service excellence
• Ability and willingness to travel for client meetings
• Clear written and verbal communication skills with clients and stakeholders
• Problem-solving, prioritisation and stakeholder management skills
• Fluency in a major European language in addition to English (written and spoken)

• Communication
• Problem-solving
• Stakeholder management
• Cash management
• Treasury products
• Payment processes

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