Senior Operational Resilience Consulting Manager

Overview

Senior Operational Resilience Consulting Manager to lead and grow resilience programmes for large financial services clients. You will guide cyber, technology, third‑party, cloud and digital resilience efforts, shaping strategies and responses to major disruptions. The role combines client leadership, programme delivery and business development within a fast-paced, regulatory‑driven environment. You will work with senior stakeholders to implement resilient, compliant operating models and crisis capability.

Pay / Benefits

• Annual bonus
• Car/cash allowance
• Progression plans and growth opportunities within National and Global teams
• Good holidays and pension

Responsibilities

• Lead operational resilience, business continuity and crisis management engagements for large organisations
• Develop and grow senior client relationships across a portfolio of accounts
• Support business development and identify opportunities for growth
• Manage complex projects including budgets, delivery teams and governance
• Advise senior leaders on resilience strategies, frameworks and best practices
• Support development of innovative resilience services and solutions
• Design and implement resilience transformation programmes
• Develop contingency plans for major disruption scenarios
• Deliver resilience testing, simulations, exercises and scenario planning
• Support major organisational change programmes and operational readiness initiatives
• Assist organisations during live incidents and conduct post-incident reviews

Key requirements

• Extensive experience in operational resilience, cyber resilience, business continuity, crisis management or enterprise risk management
• Strong knowledge of resilience regulations, industry standards and regulatory expectations within Financial Services (e.g., SS1/21, SS2/21, DORA, ISO22301, ISO27001, NIST)
• Experience in large, complex regulated organisations
• Expertise across technology resilience, third-party resilience, cloud resilience, disaster recovery, operational risk or enterprise risk management
• Track record of developing client relationships and delivering commercial growth
• Strong presentation and stakeholder management skills with ability to influence senior leaders
• Excellent communication skills for technical and non-technical audiences
• Experience designing and leading resilience exercises, simulations and testing programmes
• Ability to assess complex operating models, dependencies and vulnerabilities
• Experience embedding resilience frameworks, controls and metrics into business processes
• Strong leadership, coaching and mentoring capabilities
• Proactive and collaborative in fast-paced environments
• Willingness to travel, including international travel

• Strong communication
• Stakeholder management
• Leadership and mentoring
• Operational resilience
• Business continuity
• Crisis management

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