Customer Outcome Executive (Success Plan Sales)

Overview

In this role, you will drive a proactive customer success motion at Salesforce, bridging sales and post-sale value realization. You’ll own a portfolio of new logo accounts and work with cross-functional teams to secure measurable value from Day 1. The position focuses on accelerating adoption, reducing shelfware, and delivering value throughout the customer lifecycle. You will partner with sales to map a clear path to value and manage a services-focused quota across the portfolio, contributing to Salesforce’s mission of transforming customer outcomes with AI.

Responsibilities

• Partner with sales on strategic, high-value opportunities to define a customer-aligned path to value with measurable success plans
• Own a portfolio of new logo accounts and diagnose adoption challenges such as low utilization or under-realised value
• Lead cross-functional strategies to stabilise accounts
• Manage a services-focused quota spanning Signature Success, Premier Success, and Advisory Services to unlock incremental value

Key requirements

• Experience in a new logo sales role within a complex, enterprise SaaS environment
• Track record of managing a quota or revenue target
• Experience developing and executing customer success or value-realisation plans with measurable outcomes
• Experience working cross-functionally with sales, delivery, and services teams to resolve account issues and drive adoption

• Cross-functional collaboration
• Executive-level stakeholder communication
• Change management or organisational adoption mindset
• Problem-solving mindset
• Customer health scoring or adoption analytics tools

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