Senior Strategy & Operations Manager – Marketplaces

Overview

In this Senior Strategy & Operations Manager role at Zapp, you own the Marketplaces business end-to-end, driving both revenue and profitability. You will partner with Commercial and Technology teams to unlock growth, build JBPs, and lead performance reviews. The role blends commercial judgment, strategic thinking and rigorous analytics to optimise pricing, advertising and promotions. You report to the Director, Strategy & Business Operations and act as the internal champion for Marketplaces within Zapp. You will help shape the next phase of growth for the Marketplaces platform in a fast-paced, mission-driven company.

Pay / Benefits

• Competitive salary & equity package
• Private Health Insurance (Bupa)
• Zapp Credit for testing the Zapp service
• Extended sick leave and parental leave
• 25 days annual leave
• Cycle to work scheme

Responsibilities

• Own the Marketplaces business end to end, delivering top and bottom line targets and maintaining robust operations and relationships.
• Develop a strategic framework to compete and win on Marketplaces while growing the business.
• Build Joint Business Plans (JBPs) to unlock value opportunities.
• Analyze performance data and generate insights to optimise investments in Pricing, Advertising & Promotions.
• Collaborate with Commercial and Technology teams to explore new growth vectors.
• Lead weekly business reviews for Marketplaces covering financial, customer, operational, and service metrics.
• Manage internal weekly reviews for Marketplaces with the Director, Strategy & Business Operations.
• Act as internal champion for Marketplaces within the Zapp ecosystem.

Key requirements

• 6+ years in a high standards, fast paced, outcomes-oriented environment.
• Understanding of platform P&L and its drivers.
• Strong commercial acumen and business judgement.
• High analytical rigour, first principles thinking and intellectual honesty.
• Ability to think in systems and see the bigger picture.
• Effective communication, relationship building and partnership skills.
• Bias to action and willingness to investigate issues thoroughly.
• Past experience with Marketplaces is a plus, but not required.

• strong communication and relationship-building
• commercial acumen
• analytical rigour
• P&L management for platforms
• data analysis and insight generation
• pricing, advertising & promotions optimization

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