Service / Admin Coordinator – Security Systems

Overview

In this role, you will be the primary client contact and coordinate field engineers to deliver installation, maintenance, and fault-response services for CCTV, access control, door entry, and intruder alarms. You’ll organise schedules, gather site details, and track progress to ensure high-quality service. You will work closely with clients and technical teams to keep service records up to date. This position offers a chance to impact service delivery in a growing security-focused business.

Pay / Benefits

• negotiable salary dependent on experience

Responsibilities

• Manage client enquiries and service requests
• Schedule engineers for installations, maintenance, and call-outs
• Ensure engineers have accurate job and site details
• Track job progress and confirm completion
• Maintain client communication and service records

Key requirements

• Experience in fire and security industry or similar (M&E, facilities management)
• Strong organisation and communication skills
• Ability to manage multiple tasks and priorities
• Experience in customer service, coordination, or scheduling
• Experience working with engineers or technical teams preferred
• Knowledge of security systems beneficial but not essential

• strong organisation
• clear communication
• multi-tasking
• customer service orientation
• experience with engineers or technical teams
• knowledge of security systems (beneficial)

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