Senior Customer Success Manager

Overview

As a Customer Success Manager, you own strategic enterprise accounts deploying Flexera solutions across cloud and on-premises, guiding value realization and renewals. You’ll manage the portfolio through the full lifecycle, coordinating with cross-functional teams to drive expansion and contract renewals. You translate technical concepts for executive audiences, build relationships with key stakeholders, and surface new value conversations. This role anchors Flexera’s mission to help customers optimize technology spend and risk, at scale, in a remote-friendly environment.

Pay / Benefits

• remote work

Responsibilities

• Own and renew strategic enterprise accounts, coordinating with Flexera functions to secure expansion
• Identify churn risk and implement mitigation strategies
• Spot expansion opportunities (upsell/cross-sell) for Sales to pursue
• Maximize product adoption and manage escalations (technical and business)
• Map stakeholders and build executive-level relationships within accounts
• Lead value-centered conversations and stay aligned with Flexera news and roadmap
• Develop and own enablement and development plans for the Customer Success function
• Lead cross-functional continuous improvement projects across the company

Key requirements

• Background in software asset management, customer success, or software consulting
• Domain expertise in IT asset management, software license optimization, or related areas
• Proven ability to maintain and grow customer relationships
• Strong cross-functional collaboration and executive communication skills
• Experience with CRM/CS platforms (e.g., Salesforce, Gainsight)
• Project management experience with budget ownership

• Executive communication
• Persuasion and diplomacy
• Cross-functional collaboration
• Data normalization for IT Asset Management
• Software license optimization
• IT Service Management

…