HR Employee Partner

Overview

In this role, you support HR operations within the Shared Services team, delivering Tier 2 help on policies, benefits, and employee lifecycle topics across the UK, Ireland, and Isle of Man. You will enable efficient HR processes, partner with HR CoEs and Payroll, and maintain accurate, compliant employee records. You’ll work closely with managers and teammates to improve the employee experience in a global, inclusive environment. The role offers exposure to HR systems and a broad range of lifecycle activities, with a focus on data integrity and service quality.

Responsibilities

• Provide guidance on HR policies, procedures, benefits, compensation, HR systems, and lifecycle processes
• Respond to escalated employee queries to ensure timely, positive experience
• Support self-service tool usage (Workday and MyFT)
• Assist HR Business Partners and CoEs with admin, projects, and process execution
• Collaborate with Payroll and other teams to resolve enquiries and maintain HR operations
• Handle onboarding, changes, and offboarding activities
• Maintain accurate employee records with high data integrity and compliance
• Identify opportunities for process improvements and enhancements to HR processes and experience
• Stay informed on employment legislation and HR policies

Key requirements

• Degree in Human Resources, Business, or related discipline, or equivalent experience
• Experience in HR Associate, HR Administrator, HR Operations, Shared Services, Recruitment Coordination, or similar HR support role
• Strong customer service orientation and focus on positive employee experience
• Excellent verbal and written communication skills
• Strong problem-solving and ability to handle confidential information with judgement
• Experience using HR systems; Workday experience is advantageous
• High attention to detail, data integrity, and compliance
• Ability to manage multiple priorities in a fast-paced environment
• Strong interpersonal skills to build cross-team relationships

• customer focus
• clear communication
• problem-solving
• Workday
• HR systems
• data integrity

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