Delivery Solutions Engineer

Overview

As Technical Solutions Engineer at Global-e, you lead technical discovery with clients, design integration scopes, and guide smooth platform implementation. You collaborate with Product, R&D, Sales, and Customer Success to translate complex architectures into actionable plans. You own the integration lifecycle—from data flows to API setup and troubleshooting—while providing ongoing technical guidance. This role offers hands-on integration work at scale with retailers worldwide.

Responsibilities

• Lead technical discovery and integration discussions with new and existing clients
• Explain solution capabilities and recommend best-practice integration approaches
• Demonstrate demos and training sessions
• Own the integration lifecycle: technical scoping, data flow definition, API setup, configuration, troubleshooting, and delivery
• Collaborate with Development teams to address client-specific requirements and resolve issues
• Provide ongoing technical guidance to internal and external stakeholders
• Act as a product expert and share client feedback with Product/R&D

Key requirements

• 3+ years in solutions engineering, system engineering, or system integration (SaaS/web)
• Strong knowledge of REST APIs, JSON, HTTP, and relational databases (SQL)
• Understanding of complex system architectures and data flow
• Experience in debugging, troubleshooting, and analysing logs
• Familiarity with HTML/CSS; JavaScript preferred; PHP/.NET a plus
• Experience with eCommerce platforms (e.g., Shopify, Magento, SFCC) is an advantage
• Excellent communication skills; able to explain complex concepts to varied audiences
• Experience working with distributed teams; ability to manage multiple projects

• strong communication skills
• ability to explain complex concepts to varied audiences
• collaboration with cross-functional teams
• REST APIs
• JSON
• HTTP

…