(P1) Senior Product Support Specialist (French Bilingual)

Overview

In this role, you help customers use Zenoti effectively to run their business by resolving issues and guiding best practices. You will work closely with cross-functional teams to advocate for customers and continuously improve their use of Zenoti. The role combines hands-on problem-solving with product feedback to shape a smoother customer experience at scale. You’ll operate in a fast-paced environment, providing clear, actionable guidance and contributing to a strong support community.

Responsibilities

• Receive inbound requests via phone, chat, and email and manage issues to resolution
• Advocate for customers and ensure their business operations run smoothly on Zenoti
• Consult with customers to optimize their use of Zenoti in their operations
• Research, document, and prioritize issues; escalate when needed to keep issues moving
• Be a trusted advisor on Zenoti product issues to achieve high customer satisfaction
• Develop and maintain technical expertise in product areas and apply it to help customers
• Provide peer mentorship and share knowledge with the team
• Create knowledge base materials to improve operational efficiency and support community
• Influence product direction by giving feedback on customer challenges

Key requirements

• Minimum 3 years in a public-facing, English and Danish/French speaking service role
• Experience from hospitality or retail background is ideal
• Experience running a POS or reservations system
• Tenacious and persistent, with strong problem-solving
• Technology-centric mindset with curiosity and self-learning ability

• customer-centric
• strong communication
• problem-solving
• POS or reservations system experience
• ability to learn internal tools and escalation processes
• technical curiosity and product understanding

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