Overview
In this role you will support the General Counsel and the Risk team to oversee professional negligence risk, regulatory obligations, and claims management within a national law firm. You will provide pragmatic, commercially minded risk advice to lawyers and senior stakeholders and help shape governance, PI insurance, and regulatory compliance programs. You will work cross-functionally to investigate claims, manage disclosures, and maintain accurate risk records. This is an opportunity to drive risk-aware decisions in a professional services environment and support strategic regulatory initiatives.
Responsibilities
- Support the General Counsel and senior Risk Lawyers in managing professional negligence claims, complaints, and notifications
- Review legal matter files and investigate potential claims, complaints, and risk issues
- Prepare instructions to external counsel, insurers, and brokers
- Maintain claims records, registers, and bordereaux with accurate reporting and tracking
- Assist in disclosure exercises, investigations, and litigation relating to claims
- Support management of Professional Indemnity Insurance arrangements including renewals and insurer liaison
- Support compliance with regulatory and professional obligations including the SRA Standards and Regulations
- Research and draft responses to legal and regulatory queries
- Draft and review client-facing documentation (engagement letters, terms of business, outside counsel guidelines, legal notices)
- Provide practical and commercially focused risk advice to Lawyers and senior stakeholders
- Support firm-wide projects (operational change, new offices, regulatory programs)
- Draft internal guidance notes, policies, and communications for risk awareness
Key requirements
- Qualified Solicitor in England & Wales
- Proven experience in professional negligence, professional indemnity, claims management, dispute resolution, or risk and compliance
- Strong understanding of legal and regulatory risk within a law firm or professional services environment
- Experience handling or supporting claims, complaints, investigations, and contentious matters
- Experience working within an internal Risk & Compliance team of a law firm
- Knowledge of the SRA Standards and Regulations and broader regulatory requirements
- Experience managing professional indemnity claims and insurer relationships
- commercially minded
- pragmatic
- excellent communication
- regulatory compliance
- risk management
- claims management
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