Motor Service Advisor (South Africa Remote)

Overview

As a Motor Service Advisor at Fixter, you help customers manage their car maintenance with a seamless, supportive experience. You are the face of Fixter across phone, email and chat, guiding users and coordinating with teams to resolve issues. You will update customers on vehicle status, help with bookings, and educate users on Fixter’s services. This role puts you at the heart of a fast-growing European team, shaping the customer journey and driving satisfaction. You’ll work in a remote, collaborative environment with growth opportunities as the business expands across Europe.

Pay / Benefits

• fully remote role
• career growth and development
• world-class global team
• collaborative, inclusive culture
• focus on employee well-being and satisfaction

Responsibilities

• Handle inquiries via phone, email and live chat with exceptional service.
• Provide status updates to customers throughout the day.
• Upsell products and services where appropriate.
• Troubleshoot issues and escalate to relevant teams when needed.
• Assist with service bookings and answer questions about offerings.
• Maintain accurate customer records and log interactions.
• Educate customers on Fixter’s services and tools.
• Ensure customer satisfaction and build tailored solutions.
• Contribute feedback for continuous service improvement.

Key requirements

• Previous experience in customer support or customer-facing role in a fast-paced, tech-driven environment.
• Some experience in telesales, business development or account management preferred.
• Excellent verbal and written communication skills.
• Ability to manage multiple inquiries simultaneously with high service standards.
• Strong problem-solving and proactive issue resolution.
• Familiarity with CRM systems and customer support tools is a plus.
• Passion for outstanding customer service and positive user experience.

• customer-centric mindset
• clear written and verbal communication
• multi-tasking and time management
• proactive problem-solving
• CRM systems
• customer support tools

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