Operations Team Leader – PM shift

Overview

In this role you will support the Shift Manager in daily DC operations, leading a designated area to deliver efficient, safe and accurate service. You will coach a team, drive KPIs, and continuously improve processes to maximise throughput. You’ll work within a collaborative distribution centre environment that serves 600+ stores, contributing to a One Team culture and customer-focused outcomes. This is a hands-on leadership role with a clear impact on performance and safety.

Pay / Benefits

• 33 days holiday rising to 38 days with length of service
• 2 staff discount codes
• 30% discount on Superdrug Own Brand Products
• company pension matching and bonus
• Wagestream money management app
• learning and development programmes

Responsibilities

• Take ownership of people management for colleagues in your area, collaborating with shift manager and People Team
• Motivate, coach and develop the team to perform effectively and efficiently
• Own nominated KPIs for your area and report status to the shift manager
• Review and enhance processes within your area to improve efficiencies
• Collaborate with Health & Safety to maintain safe systems of work and risk assessments
• Deliver seamless shift handovers and communicate daily updates to the team
• Model a site culture aligned with company values and promote health & safety practices
• Assist with ad hoc projects and deputise as Shift Manager when required
• Conduct team briefings as needed

Key requirements

• Proven management experience in a distribution environment or similar
• Excellent planning and project management skills
• Excellent analytical and IT skills
• Strong communication and engagement abilities with team and colleagues
• Strong people management skills
• Good understanding of cost reports, operational efficiencies and cost management
• Sound knowledge of warehouse management systems

• collaboration
• effective communication
• leadership
• problem solving
• warehouse management systems
• data analysis

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