Sales Manager

Overview

As Sales Manager, you will lead the Newcastle VW Van Centre showroom, driving customer service excellence and sales performance. You’ll coach a team to build lasting customer relationships and deliver strong results within a premium automotive environment. You’ll oversee showroom operations, vehicle valuations, and marketing-standard execution, ensuring compliant, efficient processes. This role offers a clear impact on revenue and customer satisfaction, with supportive development through in-house training.

Pay / Benefits

• up to 55,000 salary with bonus
• generous annual leave
• enhanced family leave
• Techscheme discounts
• Eyecare vouchers
• Smart Health 24/7 GP

Responsibilities

• Manage full sales process from web inquiry to showroom and close
• Lead and develop staff through 1:1s, training, and performance reviews
• Set and drive department targets and brand KPIs
• Oversee vehicle buying, stock pricing, and valuations
• Ensure FCA compliance within the Sales Department
• Coordinate showroom presentation, prep, imaging, and marketing standards
• Develop customer relationships and maintain high Customer Satisfaction
• Collaborate with buyers, prep technicians, detailers and photographers to support marketing and operations
• Report to General Manager on showroom performance and issues

Key requirements

• Experience in a premium automotive environment with transactional sales and high customer service standards
• Proven ability to lead and motivate a team
• Experience monitoring financial performance against budget and addressing shortfalls
• Ability to understand finance and insurance product regulations
• Excellent communication and negotiation skills
• Full UK driving licence

• leadership
• communication
• customer service orientation
• FCA compliance knowledge
• stock pricing and vehicle valuations
• finance and insurance product regulations understanding

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