Key Account Manager, UK

Overview

In this role, you will own and grow a portfolio of enterprise clients, driving retention, expansion, and adoption of Monotype’s creative and technology solutions. You’ll lead strategic conversations, close upsell opportunities, and collaborate with cross-functional teams to maximize client value. The position sits within the expanding EMEA Sales team and emphasizes consultative selling to help brands unlock Monotype’s potential. This is a chance to shape revenue growth at a global, innovative company in a creative technology domain.

Pay / Benefits

• Hybrid work arrangements
• competitive paid time off
• corporate bonus program
• uncapped commission
• global working environment
• onboarding and targeted sales training

Responsibilities

• Own and grow a portfolio of existing enterprise accounts, achieving retention and expansion targets
• Develop and execute strategic account plans to uncover opportunities, increase adoption, and drive revenue growth
• Identify, qualify, and close upsell and cross-sell opportunities by aligning Monotype’s solutions with client objectives
• Lead client conversations end-to-end including renewals, negotiations, and expansion discussions
• Collaborate with marketing, product, and customer support to ensure seamless delivery and maximum client value
• Track performance and pipeline through CRM tools with accurate forecasting and data-driven decisions
• Stay informed on market trends and competitive activity to position Monotype’s solutions and identify whitespace opportunities
• Represent the voice of the customer internally to inform product and go-to-market strategies

Key requirements

• Bachelor’s degree in business or related field
• 4–7 years’ experience in account management, sales, or customer growth in SaaS/digital media/tech
• Hunter mentality with strong relationship-building and revenue generation track record
• Proven ability to meet or exceed sales and retention goals
• Excellent communication, negotiation, and presentation skills with senior-level stakeholders
• Proactive, entrepreneurial mindset with strong organization and follow-through
• Strong prospecting, planning, and account/territory management skills
• Familiarity with AI-powered sales tools and interest in applying AI to sales
• CRM experience; Salesforce preferred
• Ability to travel domestically up to 25% annually

• Communication
• Negotiation
• Presentation skills
• CRM (Salesforce preferred)
• AI-powered sales tools
• Forecasting and pipeline management

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