Team Leader Housing

Overview

As Team Leader Housing you will guide frontline homelessness delivery under Part 7 of the Housing Act, ensuring person-centred, trauma-informed support in a fast-paced environment. You’ll lead a Housing Services team, balancing service quality with governance and staff wellbeing. The role combines strategic leadership with hands-on case oversight to drive effective assessments, prevention, relief work and decision making. This opportunity lets you shape homelessness services in Gloucester through collaborative management and strong legal understanding.

Pay / Benefits

• Generous annual leave
• LGPS & life cover
• Regular training and career development
• Employee Assistance Programme (EAP)
• Cycle to work scheme
• Car scheme

Responsibilities

• Lead frontline delivery of statutory homelessness services under Part 7 Housing Act 1996
• Manage officers conducting homelessness assessments, prevention and relief work
• Oversee complex statutory decision making and governance to maintain service quality
• Provide leadership, coaching and support to build confidence and resilience in the team
• Maintain staff wellbeing and ensure effective performance management
• Represent the service with cross-functional colleagues and external stakeholders

Key requirements

• Strong knowledge of homelessness legislation and statutory processes
• Proven experience managing staff in a frontline statutory service
• Ability to lead and inspire the Housing Service and coach team members
• Experience handling complex, high-risk casework and performance issues
• Excellent communication, judgement and organisational skills
• Calm, decisive leadership under pressure with a focus on service quality

• Empathy
• Clear communication
• Resilience under pressure
• Part 7 Housing Act 1996 knowledge
• Statutory homelessness processes
• High-risk casework management

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