Operations Support Manager

Overview

In this office-based role at the London head office, you will support the Operations Director and the Operations team by coordinating customer service, admin, scheduling, and stock management. You will lead a team of around 15 mobile operatives, oversee client communications, and ensure timely, efficient daily operations. The role involves preparing files for new contracts, handling payroll/billing paperwork, and maintaining H&S documentation. It offers growth opportunities for ambitious candidates with a pragmatic, delivery-focused mindset.

Responsibilities

• Manage the Customer Service system and respond to client inquiries
• Support Operations Department and Operations Director
• Organise, plan and schedule all one-off jobs
• Plan daily/weekly schedules for mobile teams
• Manage store room, stock levels, and procurement of consumables
• Assess equipment and materials for special jobs
• Supervise a team of ~15 mobile operatives (schedules, absences, wages)
• Greet visitors, manage deliveries, and oversee utility room activities
• Prepare site folders and paperwork for new contracts
• Liaise with clients and manage SRM system
• Weekly paperwork for billing and payroll
• Inspect and manage company vans and fleet
• Attend management meetings and liaise with suppliers
• Support operations during holidays and manage security/H&S paperwork

Key requirements

• 3+ years of cleaning management experience
• Excellent planning, organisational and prioritisation skills
• Autonomous work style with ability to adapt to rapid change
• Excellent telephone manner
• IT literate (Mac and PC) and good knowledge of Microsoft Office
• Ability to meet deadlines and maintain attention to detail
• Strong interpersonal skills and a professional demeanor
• Numeracy and literacy to a good level
• Flexible with working outside core office hours
• Spanish and/or Portuguese language skills advantageous

• proactive
• flexible and enthusiastic
• delivery-oriented
• Microsoft Office
• SRM system
• IT literacy (MAC/PC)

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