Legal Delivery Team Lead

Overview

You lead a paralegal team within DWF’s UK Delivery Centre in Manchester to ensure high-quality, compliant legal support delivered within SLAs. You’ll manage workflow, develop talent, and partner with internal clients to optimise performance and outcomes. The role blends people leadership with regulatory awareness, file review rigor, and a commitment to our CSR and values. It offers hybrid work with three office days in Manchester and a chance to shape service delivery at scale.

Pay / Benefits

• hybrid working
• inclusive environment
• equal opportunities employer
• adjustments or additional support for candidates

Responsibilities

• Provide effective team leadership and set clear expectations
• Oversee workflow and ensure efficient use of resources
• Ensure regulatory compliance and adherence to policies
• Maintain client confidentiality
• Track and drive performance metrics (KPIs)
• Conduct 1-1s and develop individual development plans
• Adapt to changing workloads and priorities
• Ensure procedural compliance with core materials and training
• Engage with internal clients to define objectives
• Perform thorough file reviews to optimise matter progression
• Uphold the Firm’s values and CSR agenda
• Engage in performance review cycle and professional growth
• Prioritise and organise work to meet deadlines and standards
• Maintain ongoing legal/technical competence under supervision
• Support the Legal Delivery Manager to meet SLAs
• Assist in maintaining high service levels across the team

Key requirements

• Proven leadership and team management skills
• Excellent communication and interpersonal abilities
• High attention to detail
• Strong written and verbal communication across levels
• Positive, proactive attitude
• Strong organisational and time management skills
• Proficiency in using Case Management Systems and relevant software
• Thorough understanding of regulatory requirements and compliance policies
• Ability to adapt to changing priorities and work under pressure
• Commitment to ethical and fair business practices

• leadership
• communication
• attention to detail
• proactive approach
• Case Management Systems
• relevant software

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