Operations Manager, Human Resources, Enabling Functions

Overview

In this HR Process Owner role, you will oversee core HR Operations processes within the POE team to ensure smooth, customer-centric delivery and adherence to standards. You will partner with HR Services and cross-functional teams to drive process improvements, risk management, and governance. The position involves process mapping, change planning, and budget coordination to support the UK HR Strategy. You’ll operate in a hybrid, collaborative environment that values inclusion and impact.

Pay / Benefits

• hybrid working policy
• focus on wellbeing
• development opportunities
• inclusive culture
• flexible working arrangements

Responsibilities

• Own key HR processes (Time and Leave, Absence, Data Administration) to ensure standardised, high-quality delivery
• Collaborate with HR Services to minimise issues, manage risks, and drive process improvements
• Lead process mapping activities (as-is/to-be) and maintain process documentation
• Oversee governance, service performance, and change management plans
• Link HR processes to risk/compliance activities and maintain SOPs
• Coordinate POE budget with Finance and support quarterly performance packs and All Hands sessions
• Manage risks and issues for the POE team
• Support broader HR strategy and cross-team alignment through governance and documentation

Key requirements

• Experience operating at manager level with HR Operations knowledge
• Expertise in overseeing operational processes to high standards and customer-centric delivery
• Process mapping expertise to industry standards; ability to document as-is and to-be processes
• Logical, methodical approach with strong attention to detail and governance
• Collaborative, Influencing abilities with delegation where needed

• collaborative
• influencing others
• detail-oriented
• process mapping
• HR operations oversight
• change management

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