On-Site Technology Asset & Logistics Associate

Overview

In this EY Technology role, you will support on-site IT asset management and end-user device provisioning to ensure accurate records and secure lifecycle governance. You’ll work closely with cross-functional teams to enable smooth staff onboarding, device refreshes, and project-related IT moves. The role is hands-on and customer-facing, with emphasis on data accuracy, security policies, and operational delivery. You’ll contribute to EY’s mission of building a better working world by sustaining reliable IT services at scale.

Responsibilities

• Receive, store, issue, and dispose of IT hardware and consumables per defined processes
• Maintain hardware asset records in ServiceNow including IMAC updates
• Conduct regular physical stock takes and investigate discrepancies
• Build, image, configure, and prepare PCs for new joiners, replacements, loan devices, and loss scenarios
• Diagnose PC faults and raise tickets with hardware manufacturers
• Perform end-user data and settings migrations using standard checklists
• Allocate devices to engineers and manage returns to IT Stores
• Issue laptops/peripherals to new starters and manage leaver returns
• Install additional software and perform QA checks
• Support PC refresh programmes, office moves, events, and other IT projects
• Adhere to EY Information Security and lifecycle policies
• Provide professional, responsive customer service and escalate issues as needed

Key requirements

• Experience in a customer-focused, professional services or IT support environment
• Strong administrative and asset management experience with high attention to detail
• Good working knowledge of PC hardware, software builds, and IT lifecycle
• Confident using asset management and ordering systems (e.g., ServiceNow, Mercury)
• Strong organisational skills with ability to manage conflicting priorities
• Clear written and verbal communication skills
• Proficiency in Excel and standard business tools
• Practical problem-solving skills and a proactive approach

• Professional and reliable
• Customer-focused mindset
• Flexible and can-do attitude
• ServiceNow
• Mercury
• Excel

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