Patient Administration Manager

Overview

In this role, you will lead the Patient Administration team to deliver efficient, accurate, and patient-centred services within a leading private healthcare group. You will drive performance across departments, ensuring KPIs and RTT standards are met while supporting service coordination and data protection. You’ll recruit, develop, and coach administration staff, shaping a positive, high-performing culture aligned with Circle Health Group values. This is an opportunity to impact patient pathways and operational excellence at scale.

Pay / Benefits

• 25 days holiday + bank holidays (30 with service)
• Management Bonus Scheme
• Private Pension Scheme
• Private Healthcare for treatment at Circle hospitals
• Family-friendly policies including enhanced maternity/paternity/adoption pay
• Life insurance and staff wellbeing resources

Responsibilities

• Oversee day-to-day management of patient administration services to ensure efficiency and accuracy
• Lead, manage, and coordinate administration teams across relevant departments
• Ensure services align with KPIs, RTT standards, and organisational targets
• Provide clear leadership and direction to administration leads, supervisors, and team members
• Recruit, train, and develop administrative staff; conduct performance reviews and development plans
• Foster a positive, motivated team culture aligned with organisational values

Key requirements

• Proven experience in healthcare administration or operations management
• Strong leadership and people management skills
• Excellent communication and stakeholder engagement abilities
• Strong understanding of patient pathway management, data protection, and service coordination
• Proficient in patient administration systems and Microsoft Office

• leadership
• stakeholder engagement
• communication
• Microsoft Office
• patient administration systems
• data protection

…