SME Client Delivery Advisor

Overview

In this role, you will deliver frontline telephone and administrative support to AXA Health SME clients, brokers, and colleagues. You will own client requirements, resolve inquiries, and manage complaints with support when needed. You’ll develop multi-skills across customer service, maintain service levels, and focus on accurate handling of invoices and processes. The position offers hybrid work options and a clear path for personal development within a supportive, customer-focused environment.

Pay / Benefits

• hybrid working (home and office)
• access to AXA Accessibility Concierge
• Equal Opportunities Employer
• supportive development culture

Responsibilities

• Be the first point of contact for telephone service enquiries and provide instant resolution where possible
• Take full ownership of client requirements
• Manage complaints with support from the Complaint Resolution team as needed
• Handle complex administration and invoicing queries
• Meet service levels and quality standards
• Become multi-skilled in all aspects of customer support
• Take ownership for personal development

Key requirements

• Customer focused and results-driven – essential
• Excellent written and verbal communication skills – essential
• Ability to interpret invoices and spreadsheets
• Confident with planning and prioritising workload
• Excellent attention to detail
• Strong organisation and time management
• Fast and accurate typing
• Ability to use multiple systems and follow processes during client calls
• Eligible and authorised to work in the United Kingdom

• customer-centric
• detail-oriented
• self-motivated
• interpretation of invoices
• spreadsheets
• multisystem usage

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