Credit and Collections Specialist

Overview

In this role you will manage end-to-end credit and collections for a defined portfolio to improve cash flow and working capital. You will work with cross-functional teams to resolve payment barriers, uphold global standards, and support month-end processes. The position emphasizes delivering KPI targets, handling disputes, and ensuring policy compliance while contributing to continuous improvement. This is a hybrid, permanent role in Milton Keynes with a clear impact on global collection objectives and customer relationships.

Pay / Benefits

• flexible working
• 27 days’ annual leave
• health insurance
• pension plan with company contribution
• life insurance
• car allowance (dependent on role)

Responsibilities

• Manage end-to-end credit and collections for an assigned portfolio, ensuring timely follow-up and debt reduction
• Build relationships with customers via calls and written contact to secure payment
• Achieve KPIs including cash collection, aged debt reduction, dispute resolution, and regional DSO targets
• Support credit risk management through checks, exposure monitoring, and policy adherence
• Investigate and resolve customer disputes with cross-functional collaboration
• Maintain accurate ledgers and documentation for cash allocation, reconciliations, and reporting
• Collaborate across OTC and wider business to embed global standards and governance
• Ensure compliance with internal policies and regulatory requirements

Key requirements

• Minimum 3 years’ experience in Credit & Collections/Credit Control with direct collections responsibility
• Fluent in English and Polish with strong communication skills
• Proven track record of meeting KPIs, reducing overdue debt, and driving improvements
• Experience with multi-currency portfolios and international collections processes
• Strong analytical skills and proficiency with Excel (pivot tables, formulas), MS Office, and SAP or similar financial systems
• Understanding of contract-to-collection processes and invoicing requirements
• Strong organizational skills and ability to prioritise under pressure
• GCSEs in Mathematics and English (minimum)

• Stakeholder management
• Collaborative mindset
• Effective written and verbal communication
• Excel (pivot tables and formulas)
• MS Office
• SAP

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