Senior Account Manager, K4B

Overview

In this role you drive the success of KAYAK for Business clients across Europe and globally. You’ll act as the main liaison between clients and KAYAK’s product and engineering teams to align travel programs with business goals. You will own account strategy, governance, and renewal negotiations, while coordinating cross-functional efforts to optimize traveler experience and program performance. The role offers impact through retention, adoption, and scalable expansion within a collaborative, global team.

Pay / Benefits

• 5 weeks of paid vacation
• private health & dental insurance
• pension plan contributions
• work from (almost) anywhere for up to 20 days per year
• therapy sessions through SpringHealth
• Headspace subscription

Responsibilities

• Own a portfolio of KAYAK for Business clients, focusing on retention, adoption, satisfaction, and long-term success
• Serve as primary contact for client teams, aligning travel programs with business goals
• Lead negotiation and contracting for amendments and renewals
• Drive account strategy and governance through reviews, performance insights, and action plans
• Partner with client teams and TMC partners to optimize program setup, workflows, and traveler experience
• Use data to identify risks, opportunities, and recommendations to improve adoption and results
• Coordinate across internal teams (product, engineering, finance, customer support) to resolve issues and advance client priorities
• Manage escalations, product changes, invoicing, and operational matters with ownership
• Represent client needs internally to shape product priorities and service improvements
• Support geographical expansion by coordinating market rollouts and aligning stakeholders across regions

Key requirements

• Experience in account management, ideally in corporate travel, B2B SaaS, or related client-facing environment
• Client-first mindset with problem-solving skills and hands-on approach
• Comfort working across time zones and collaborating with teams in US and Europe
• Experience engaging senior client and internal stakeholders, and working with product/engineering teams
• Collaborative working style and enjoyment of cross-functional work
• Strong written and verbal communication skills for client or senior audiences
• Fluency in English; a second European language is a plus
• Comfort with data and presentation tools (Google Workspace, Excel, PowerPoint); CRM experience such as Salesforce is a plus
• Willingness to travel ~15–20% as needed

• client-centric mindset
• problem-solving
• cross-functional collaboration
• Google Workspace
• Excel
• PowerPoint

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