Sales Advisor – Luxury Leather Goods – London

Overview

In this role you deliver exceptional service in a luxury environment, strengthening brand perception while driving sales and loyalty. You will engage with customers to provide a premium experience, manage relationships, and participate in events to grow the client base. Collaboration with the team helps achieve shop objectives and elevate the brand in-store. Your impact lies in converting interactions into lasting loyalty and contributing to successful product launches.

Responsibilities

• Provide exceptional customer experience and exceed expectations
• Reflect luxury brand image through professional service
• Respond to customer queries promptly and professionally
• Build and maintain quality customer relationships to drive sales
• Develop customer loyalty through personal interaction and CRM
• Drive CRM at the location and maintain customer database
• Adopt an entrepreneurial approach to grow customer base and spend
• Collaborate with team to achieve shop objectives

Key requirements

• Proven experience in the luxury sector
• Strong customer service to ensure impeccable experience
• Ability to create welcoming atmosphere with a positive attitude
• Ability to establish strong customer relationships for brand loyalty
• Discretion with personal customer information
• Strong brand awareness and excellent product knowledge
• Excellent verbal and written communication and interpersonal skills
• Team player with proactive, can-do attitude

• strong communication
• interpersonal skills
• proactive attitude
• CRM proficiency
• strong product knowledge
• brand awareness

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