Commercial Account Manager (UK)

Overview

In this role, you drive net-new inbound opportunities in EMEA and manage expansions and renewals within assigned accounts. You will collaborate with Account Executives to close smaller deals while taking ownership of expansion opportunities where appropriate. You’ll lead discovery, qualification, and deal execution, and help customers realize value from Mattermost to support renewals. This position combines new business, expansion, and renewal responsibilities in a fast-paced SaaS environment, offering exposure to the full buying cycle and procurement considerations.

Responsibilities

• Own and execute inbound net-new opportunities in EMEA
• Qualify and close small to mid-sized deals independently
• Lead expansions within existing accounts where feasible
• Identify upsell/cross-sell opportunities from usage insights
• Partner with AEs on larger/complex expansions
• Manage inbound expansion requests from existing customers
• Own renewals requiring active engagement and value-driven mediation
• Collaborate cross-functionally to ensure smooth renewals
• Gain hands-on experience with the full buying cycle and procurement considerations
• Maintain CRM hygiene, forecasting accuracy, and deal documentation
• Share insights to improve territory execution

Key requirements

• 2–5+ years of experience in sales, account management, renewal management, or commercial closing roles
• Ability to manage multiple sales cycles in parallel
• Strong discovery, communication, and deal execution skills
• Experience using CRM systems (Salesforce preferred)

• strong discovery能力
• communication
• deal execution
• cross-functional collaboration
• CRM (Salesforce)
• SaaS or enterprise technology sales experience

…