Account Manager (Hybrid)

Overview

In this role you will manage a book of business within Info-Tech, focusing on renewals and growth through effective relationship management. You will collaborate with cross-functional teams to deliver high-quality service, coordinate member interactions, and maintain accurate CRM data. The position emphasizes growth, professional development, and contributing to a proactive, customer-centric sales culture. You will drive account growth by understanding member needs and coordinating with analysts to support them.

Pay / Benefits

• financial support for professional development and training

Responsibilities

• Create and execute sales and service activity plans
• Manage member life-cycle tasks including scheduling and leading calls
• Own all account management conversations with secondary stakeholders
• Ensure members renew and grow through high-quality service
• Manage and respond to inbound member requests
• Prepare member interactions by gathering background information
• Run scheduled and ad hoc CRM data queries
• Maintain accurate account and contact information in the CRM
• Actively seek to increase product knowledge

Key requirements

• University degree
• 3+ years of Account Management experience with a proven track record
• Experience in the IT Research and Advisory market
• Experience working as part of a team

• Critical thinking
• Internal and external communication
• Planning and organization
• CRM usage
• Data query capabilities
• Product knowledge growth

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