Account Specialist

Overview

As an Account Specialist, you support affiliate marketing campaigns and collaborate with senior leads to drive client success. You will build strong client relationships, help resolve billing and tech issues, and assist with campaign planning and publisher outreach within the Rakuten Advertising ecosystem. You contribute to a culture of proactive communication and continuous learning while helping grow clients’ affiliate programs. This role offers exposure to cross-functional teams and opportunities to develop your presentation and analytical skills. You will be part of a mission-driven environment that emphasizes client satisfaction and scalable growth.

Responsibilities

• Build and maintain strong client relationships via email and phone to ensure satisfaction
• Resolve billing, technology, and internal tool issues with management support
• Maintain professional written and verbal communication
• Support client attendance at events with preparation and scheduling
• Assist in planning and execution of affiliate campaigns, including sourcing publisher opportunities and managing communications
• Perform administrative tasks to support clients and the team
• Collaborate with team members to ensure seamless account service
• Develop knowledge of Rakuten Advertising products, service levels, publisher types, and performance metrics
• Improve presentation and analytical skills and apply data-driven insights for optimization
• Demonstrate readiness to take on higher-level responsibilities as part of professional development

Key requirements

• Exemplary written and verbal communication
• Timely task completion and adherence to deadlines
• Foundational ability to understand performance reports and identify metrics
• Proficiency with administrative digital tools, dashboards, reporting software, and office suites
• Strong attention to detail when auditing work and managing assets
• Growth mindset and willingness to assist with training and team support

• excellent communication
• time management
• proactive learner
• campaign management dashboards
• reporting software
• office productivity suites

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