Head of Business Systems

Overview

In this role you lead the company’s business systems to enable growth, scale, and reliable operations. You will partner with the senior team to align IT with strategic objectives and drive end-to-end system improvements. You shape governance, cybersecurity, and process enhancements while delivering value quickly through QA and Agile practices. You manage external providers and a capable team to ensure robust, future-proof systems.

Responsibilities

• Lead and manage the business systems portfolio to support growth and performance
• Governance, compliance (cybersecurity, GDPR, resilience) across systems
• Own relationships with external providers through lifecycle stages (tender, onboarding, governance, performance)
• Evaluate and adopt digital enhancements for competitive services and user experience
• Drive QA upstream and Agile methods to improve solution quality and speed-to-value
• Audit and review security and other controls balancing risk and affordability
• Support operations with scalable systems and clear governance
• Mentor and develop the business systems team and development groups
• Provide visible leadership and foster collaboration across the department

Key requirements

• Proven track record at Head of IT/Business Systems level
• End-to-end systems development experience
• Experience delivering growth-focused IT strategies
• Gravitas with senior leadership and strong communication skills
• Ability to assess ideas and deliver practical solutions
• Commercial acumen and credibility
• Experience with CRM (ideally Salesforce) and financial ERP solutions
• Project management experience
• Business Relationship Management experience
• Budget and financial management experience

• strong communication
• leadership presence
• stakeholder management
• CRM expertise (Salesforce)
• ERP systems experience
• cybersecurity governance

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