General Manager

Overview

As General Manager, lead a modern Build to Rent development in West London, overseeing on-site teams and daily operations. You will drive health, safety, compliance, and resident experience while ensuring strong commercial performance. The role combines people leadership with property management and strategic oversight of budgeting, maintenance, and stakeholder relations. Join a service-oriented operator focused on inclusive management and development of its people. This is a high-impact, high-visibility position in a growing BTR portfolio.

Pay / Benefits

• salary up to 60,000
• discretionary bonus up to 20%
• five days over seven; 9am-6pm with flexibility
• supportive, inclusive culture
• opportunity to lead a high-profile development

Responsibilities

• Lead and develop the on-site property management and lettings teams, setting objectives and managing performance
• Own health and safety compliance and ensure statutory requirements across the building
• Conduct regular building inspections and resolve compliance or management issues
• Collaborate with Facilities Management to oversee planned maintenance, contractors and compliance
• Oversee resident experience and resolve complex complaints; implement community initiatives
• Monitor local rental market and contribute to leasing, marketing and pricing strategy
• Manage site expenditure against budget and identify cost efficiencies and opportunities for additional income
• Build relationships with residents, commercial occupiers, contractors and other stakeholders
• Support the wider portfolio with site visits, mentoring, and contributing to operational strategy
• Participate in major building incident response with sound judgement

Key requirements

• Experience managing a residential property or similar complex operational environment
• Strong knowledge of health and safety compliance and complex building matters
• Experience leading and developing an onsite team
• Experience managing expenditure against budgets and interpreting site performance
• Strong written and verbal communication skills
• Organised approach to prioritising operational tasks
• Working knowledge of relevant IT systems
• Ability to commute reliably to West London

• leadership
• communication
• problem solving
• health and safety compliance
• budget management
• financial interpretation

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