Senior UX Lead Designer – Holborn London

Overview

In this senior, hands-on UX leadership role, you guide design strategy and service design initiatives for a global client. You’ll lead multidisciplinary teams, advocate for users and systems, and shape delivery through pitches, proposals, and measured outcomes. The role blends client-facing leadership with practical UX craft across omnichannel experiences and enterprise digital services. This is an opportunity to influence design strategy within a global practice and drive impactful, user-centered outcomes.

Responsibilities

• Lead pitches, presentations and support proposals
• Create project estimates and plans
• Advise on design strategy and service design processes
• Drive cross-functional collaboration in interdisciplinary teams
• Define and measure key project metrics and success indicators
• Manage design quality under tight deadlines
• Act as a design representative in the organisation and mentor others

Key requirements

• Senior designer with 8+ years’ experience with blue-chip clients
• Experience as Senior UX designer, Senior Product designer, UX architect, or Service designer
• Strong understanding of design processes, agile development and lean UX
• Proven ability to work in cross-functional teams and deliver omnichannel experiences
• Experience designing both enterprise-level and consumer-grade digital services
• Ability to define metrics and evaluate project success
• Proven design track record and design agency experience
• Design degree or equivalent

• leadership under pressure
• clear communication and diplomacy
• client and stakeholder management
• Sketch
• Axure
• Adobe Creative Suite

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