Operations Control – Training Co-ordinator

Overview

In this role, you design and deliver impactful training to strengthen regulatory compliance, risk management, and operational excellence within Gallagher’s Specialty business. You will coordinate onboarding, change initiatives, and system rollouts, ensuring colleagues gain the knowledge they need to succeed. The position supports policy governance and awareness of key controls, with a focus on consistent training approaches across units. You’ll work with stakeholders to identify needs, measure engagement, and continuously improve content, contributing to a trusted, client-centric risk management culture.

Pay / Benefits

• 25 days holiday plus bank holidays
• Defined contribution pension scheme
• Life insurance (4x basic salary, up to 10x)
• Health cash plan or Private medical insurance
• Three fully paid volunteering days per year
• Employee Stock Purchase plan or share incentive plan

Responsibilities

• Manage and maintain a structured training calendar across the Specialty business
• Design and deliver engaging training on operational controls, risk management, and regulatory requirements
• Support onboarding by developing induction programmes and learning pathways
• Drive consistency in training approach, content, and delivery across business units
• Partner with stakeholders and subject matter experts to identify and address training needs
• Support rollout of key change initiatives, including new systems and platforms
• Maintain accurate training records and monitor completion and engagement
• Gather feedback and continuously improve training content and delivery
• Promote awareness of key policies, controls, and regulatory expectations

Key requirements

• Experience delivering or coordinating training within an operational, risk, compliance, or insurance environment
• Strong understanding of operational controls, regulatory frameworks, and policy governance
• Confident presenting complex information in a clear, engaging way
• Excellent organisational skills, with the ability to manage multiple priorities
• Strong stakeholder engagement and collaboration skills
• Proactive, adaptable, and able to work independently
• High attention to detail and commitment to accuracy

• Stakeholder engagement and collaboration
• Proactivity and adaptability
• Attention to detail
• Knowledge of operational controls
• Understanding of regulatory frameworks and policy governance
• Training design and delivery

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