Risk Intelligence Service Manager

Overview

As Service Manager, you own end-to-end service lifecycle within Technology Operations, ensuring incident resolution, change planning, and problem management meet agreed levels. You will focus on customer experience, coordinating across vendor and internal teams in a matrix environment, and driving continuous service improvement. Your work helps stabilise critical trading and data services used by global markets. This role offers the chance to shape service governance and resilience at a leading financial infrastructure provider.

Pay / Benefits

• healthcare
• retirement planning
• paid volunteering days
• wellbeing initiatives

Responsibilities

• Incident management: oversee major incidents 24×7, mobilise resources, coordinate mitigations, and communicate with senior leadership
• Change and release management: assess risk, understand the change schedule, and advise on prioritisation and planning
• Problem management: identify trends, drive remediation with virtual teams, ensure root cause analysis
• Capacity management: ensure tactical and strategic capacity, sponsor remediation activities
• Availability management: set and monitor service availability, analyse data, recommend improvements
• Continuity management: contribute to policy, test plans, and verify alignment with requirements
• Continuous service improvement: lead CSI discussions and maintain a pipeline of improvements
• Risk management and governance: advise decision-makers on risk, manage risk registers and policy alignment
• Stakeholder management: report service performance, manage relationships with customers and third parties

Key requirements

• 2-5 years in a technology domain with experience across multiple technologies
• background in supporting trading, analytics, risk and data services
• leadership in a matrix environment, ability to mobilise resources and gain sponsorship
• service ownership aligned with customer propositions and products

• communication
• stakeholder management
• leadership
• incident management
• change management
• release management

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