Product Manager (Consumer) – AI Experiences

Overview

In this role you own end-to-end AI-powered customer experiences within Experian Consumer Services, shaping strategy and roadmap to help users achieve financial goals. You’ll translate emerging AI tech into trusted, user-friendly products and partner with design, engineering, data science, and compliance. You’ll operate with founder-like ownership at scale, delivering iteratively in a fast-moving environment while maintaining customer trust and regulatory alignment. This role unites product, data, and technology to create impactful financial‑wellness experiences.

Pay / Benefits

• Hybrid working – 40% office based
• Competitive compensation and discretionary bonus
• Pension, Bupa healthcare, Sharesave Scheme
• 25 days annual leave + 8 bank holidays + 3 volunteering days
• Option to purchase additional annual leave

Responsibilities

• Own the product end-to-end from vision to backlog and outcomes
• Translate AI capabilities into customer problems worth solving and build trusted experiences
• Collaborate with design and engineering to simplify complex financial decisions
• Balance speed with customer experience, trust, and regulatory requirements
• Work with data science, engineering, and compliance to deliver useful, feasible products
• Maintain documentation and decision records to keep the team aligned
• Learn from customers and live performance to shape future iterations
• Align with wider Consumer Services portfolio to grow the business

Key requirements

• Experience as a Product Manager for a customer-facing digital product through discovery, delivery, and iteration
• Experience in a customer-facing or direct-to-consumer environment
• Comfort with ambiguity and ability to structure fuzzy problems and test hypotheses
• Strong judgment to define what matters to customers and collaborate with engineers and data scientists
• Genuine curiosity about customers, markets, and evolving technology
• Evidence of rapid learning and growth; willingness to grow into an AI PM role

• curiosity about customers
• strong judgment
• collaboration across functions
• AI product development and strategy
• collaboration with data science and engineering
• awareness of regulatory requirements in fintech/consumer finance

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