Company: Deloitte
Location: London
Job Description:
Overview
In this role, you will lead large-scale transformation programmes for banking clients, shaping operating models and embedding automation and AI to drive sustainable performance and regulatory compliance. You’ll work with senior leaders across strategy, design and delivery to reimagine retail and commercial banking operations. You’ll build trusted relationships, guide cross-functional teams, and demonstrate measurable outcomes in cost, risk, and customer experience. This is a chance to influence digital banking futures within a collaborative, global advisory practice.
Pay / Benefits
- hybrid working in London
- global reach and collaboration
- world-class development and learning opportunities
- career growth and progression
- inclusive culture
- wellbeing support
Responsibilities
- Lead and deliver operations transformation programmes for Banking clients
- Advise senior stakeholders on target operating models, cost transformation, and operational resilience
- Deliver large-scale changes across onboarding, operations, customer servicing, distribution, lending, onboarding/KYC, and back-office processing
- Ensure delivery of measurable outcomes (cost efficiency, risk reduction, better customer experience)
- Lead client engagements and nurture long-term client relationships as a trusted advisor in banking
- Understand and mitigate risk to protect the firm’s reputation
- Originate and lead sales efforts to grow Banking (Financial Services) revenue
- Support proposal development, RFP responses, and client pitches
- Lead business development for key propositions through pre-sales, bid prep, and client presentations
- Build thought leadership on AI impacts on operating models and adoption of new technologies
- Develop and deploy leading-practice methodologies, tools, and assets
- Collaborate across service lines for end-to-end transformation solutions
- Lead and develop high-performing teams
- Coach and mentor junior staff and foster inclusive, high-performance culture
- Act as a role model of quality, integrity, and professionalism in all interactions
Key requirements
- Strong understanding of banking processes and operating models (retail/commercial)
- Proven ability to lead teams in large-scale transformation with tangible results
- Strong programme leadership and stakeholder management skills
- Ability to translate complex ideas for all organisational levels and influence stakeholders
- Extensive experience with Banking clients; recent Big Four or leading consulting background
- Experience delivering transformations in onboarding, operations, customer servicing, distribution, lending, onboarding/KYC, and back-office processing
- Familiarity with digital tools and platforms (workflow automation, data analytics, core systems transformation)
- Professional certifications (e.g. Lean Six Sigma, PRINCE2, Agile) desirable
- Stakeholder management
- Strategic thinking
- Collaboration
- Workflow automation
- Data analytics
- Core systems transformation
…
Posted: October 1st, 2026